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portada Good Services: Decoding the Mystery of What Makes a Good Service
Type
Physical Book
Author
Publisher
Year
2020
Language
English
Pages
192
Format
Paperback
Dimensions
19.3 x 13.0 x 1.8 cm
Weight
0.34 kg.
ISBN13
9789063695439
Categories

Good Services: Decoding the Mystery of What Makes a Good Service

Louise Downe (Author) · Bis Publishers · Paperback

Good Services: Decoding the Mystery of What Makes a Good Service - Downe, Louise

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Synopsis "Good Services: Decoding the Mystery of What Makes a Good Service "

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a good service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a good and bad service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

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The book is written in English.

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The binding of this edition is Paperback.

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