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portada Hotel Operations Management
Type
Physical Book
Publisher
Author
Year
2016
Language
English
Pages
624
Format
Hardcover
ISBN13
9780134337623
Edition No.
003
Categories

Hotel Operations Management

David K. Hayes; Jack D. Ninemeier; Allisha A. Miller (Author) · Pearson Educ · Hardcover

Hotel Operations Management - David K. Hayes; Jack D. Ninemeier; Allisha A. Miller

New Book Imported to South Africa
Delivery: 02 Oct - 12 Oct Shipping: 13 to 14 business days.
R 2,887
R 2,887

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Synopsis "Hotel Operations Management "

Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing “Mom and Pop” segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿’s—and their own—success.  

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