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portada The Work Environment and the Quality of Administrative Services
Type
Physical Book
Author
Publisher
Language
English
Pages
64
Format
Paperback
Dimensions
22.9 x 15.2 x 0.4 cm
Weight
0.10 kg.
ISBN13
9786207382071
Categories

The Work Environment and the Quality of Administrative Services

Daniel Jesús Castro Vargas (Author) · Carlos Rios-Campos (Author) · Our Knowledge Publishing · Paperback

The Work Environment and the Quality of Administrative Services - Castro Vargas, Daniel Jesús ; Rios-Campos, Carlos

New Book Imported to South Africa
Delivery: 21 Jul - 13 Aug Shipping: 13 to 14 business days.
R 837
R 837

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Synopsis "The Work Environment and the Quality of Administrative Services"

This educational research arose after a situational diagnosis and empirical processing of data related to problems centered on low levels of work environment and deficiencies in the quality of administrative services at the National Intercultural University "Fabiola Salazar Leguía" in the province of Bagua, Amazonas region. These problematic situations were scientifically confirmed with the results of questionnaires applied to forty administrative collaborators, who responded to twenty indicators grouped in four dimensions: empathy, tolerance, leadership, context, of the work environment variable; and to twenty-five internal and external users, who responded to twenty items, grouped in three dimensions: attention, service, emotionality, of the quality of administrative services variable.

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