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  3. 1 Economics, finance, business and management  Business and management  Sales and marketing  Customer service

Customer service Books

We found 1.971 Books

Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Revised, Expanded)

Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Revised, Expanded)

Reichheld, Fred ; Markey, Rob
Harvard Business Review Press, 2011, Hardcover, New

R 542.21
raving fans,a revolutionary approach to customer service

raving fans,a revolutionary approach to customer service

Ken Blanchard
William Morrow and Company, Hardcover, New

R 442.76
The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

Treacy, Michael ; Wiersema, Fred
Basic Books (AZ), 1997, Paperback, New

R 362.06
Available Used in Good Condition for R 298.07. Buy Used
Never Lose a Customer Again: Turn any Sale Into Lifelong Loyalty in 100 Days

Never Lose a Customer Again: Turn any Sale Into Lifelong Loyalty in 100 Days

Coleman, Joey
Portfolio, 2017, Hardcover, New

R 455.00
new sales. simplified.

new sales. simplified.

Weinberg, Mike
(2)
Amacom, Paperback, New

R 369.77
Inspired: How to Create Tech Products Customers Love (Silicon Valley Product Group)

Inspired: How to Create Tech Products Customers Love (Silicon Valley Product Group)

Cagan, Marty
(3)
Wiley, 2017, Hardcover, New

R 438.10
Dotcom Secrets: The Underground Playbook for Growing Your Company Online With Sales Funnels

Dotcom Secrets: The Underground Playbook for Growing Your Company Online With Sales Funnels

Brunson, Russell
(3)
Hay House, Paperback, New

R 372.34
The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company

The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company

McCulloch, Wayne
Lioncrest Publishing, 2021, Paperback, New

R 336.56
likeonomics: the unexpected truth behind earning trust, influencing behavior, and inspiring action

likeonomics: the unexpected truth behind earning trust, influencing behavior, and inspiring action

Bhargava, Rohit
Wiley, Hardcover, New

R 348.58
The Service Culture Handbook: A Step-By-Step Guide to Getting Your Employees Obsessed With Customer Service

The Service Culture Handbook: A Step-By-Step Guide to Getting Your Employees Obsessed With Customer Service

Toister, Jeff
Toister Performance Solutions, 2017, Paperback, New

R 347.95
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets

The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets

Micah Solomon; Herve Humler
Selectbooks, 2019, Paperback, New

R 388.75
Superfans: The Easy way to Stand Out, Grow Your Tribe, and Build a Successful Business

Superfans: The Easy way to Stand Out, Grow Your Tribe, and Build a Successful Business

Flynn, Pat
Get Smart Books, 2019, Hardcover, New

R 431.46
getting naked,a business fable about shedding the three fears that sabotage client loyalty

getting naked,a business fable about shedding the three fears that sabotage client loyalty

Lencioni, Patrick M.
Jossey-Bass, Hardcover, New

R 363.76
Onboarding Matters: How Successful Companies Transform new Customers Into Loyal Champions

Onboarding Matters: How Successful Companies Transform new Customers Into Loyal Champions

Weber, Donna
Springboard in LLC, 2021, Paperback, New

R 300.50
An Introduction to Service Design: Designing the Invisible

An Introduction to Service Design: Designing the Invisible

Penin, Lara
Bloomsbury Visual Arts, 2018, Paperback, New

R 818.46
The Forever Transaction:: How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave

The Forever Transaction:: How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave

Baxter, Robbie Kellman
McGraw-Hill Companies, Paperback, New

R 744.04
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail

The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail

Christensen, Clayton M.
Harvard Business Review Press, 2016, Paperback, New

R 468.03
Customer Experience Management: How to Design, Integrate, Measure and Lead

Customer Experience Management: How to Design, Integrate, Measure and Lead

Nihat Tavsan Ph.D;Can Erdem Ph.D
(1)
Tasora Books, 2018, Paperback, New

R 520.78
The Three Value Conversations: How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale

The Three Value Conversations: How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale

Peterson, Erik ; Riesterer, Tim ; Smith, Conrad
McGraw-Hill Companies, 2015, 1 edition, Hardcover, New

R 764.76
Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Schulze, Horst ; Merrill, Dean
Zondervan, 2019, N/A edition, Hardcover, New

R 521.89
No Thanks, I'm Just Looking: Sales Techniques for Turning Shoppers into Buyers

No Thanks, I'm Just Looking: Sales Techniques for Turning Shoppers into Buyers

Friedman, Harry J.
Wiley, Hardcover, New

R 378.63
The Jolt Effect: How High Performers Overcome Customer Indecision

The Jolt Effect: How High Performers Overcome Customer Indecision

Matthew Dixon
Portfolio, 2022, Hardcover, New

R 443.23
Data Driven: Harnessing Data and ai to Reinvent Customer Engagement

Data Driven: Harnessing Data and ai to Reinvent Customer Engagement

Chavez, Tom ; O'Hara Chris ; Vaidya, Vivek
McGraw-Hill Companies, 2018, 1 edition, Hardcover, New

R 744.04
Rethinking Users: The Design Guide to User Ecosystem Thinking

Rethinking Users: The Design Guide to User Ecosystem Thinking

Youngblood, Michael ; Chesluk, Benjamin J. ; Haidary, Nadeem
Bis Publishers, Hardcover, New

R 641.81
How to win Customers and Keep Them for Life: Revised and Updated for the Digital age

How to win Customers and Keep Them for Life: Revised and Updated for the Digital age

LeBoeuf, Michael
Berkley Books, 2000, Paperback, New

R 254.83
Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service

Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service

The Disney Institute
Disney Editions, Hardcover, New

R 396.13
The Retail Experiment

The Retail Experiment

Roche, Amy
Michael Hanrahan Publishing, Paperback, New

R 567.26
beyond referrals: how to use the perpetual revenue system to convert referrals into high-value clients

beyond referrals: how to use the perpetual revenue system to convert referrals into high-value clients

Cates, Bill
McGraw-Hill Companies, 2013, Paperback, New

R 563.17
The Customer Experience Revolution: How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever

The Customer Experience Revolution: How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever

Tyne, Sean Van ; Bean, Jeofrey
Raphel Marketing., 2011, 1 edition, Hardcover, New

R 528.08
How to Succeed in the Relationship Economy: Make Data Work for You, Empathise with Customers, Grow Valuable Relationships

How to Succeed in the Relationship Economy: Make Data Work for You, Empathise with Customers, Grow Valuable Relationships

Lindsay, Matt ; Van Leeuwe, Xavier ; Van de Peppel, Matthijs
Advantage Media Group, Hardcover, New

R 507.36
Available Used in Good Condition for R 390.72. Buy Used
Legendeering: The Brand-New (But Tried and True) Video Communication Strategy to Humanize Your Business

Legendeering: The Brand-New (But Tried and True) Video Communication Strategy to Humanize Your Business

Langan, Tom
Worldchangers Media, Paperback, New

R 426.27
customer management excellence

customer management excellence

faulkner, mike
john wiley & sons, (uk), 2002, New

R 1,073.89
customer winback: how to recapture lost customers--and keep them loyal

customer winback: how to recapture lost customers--and keep them loyal

Griffin, Jill ; Lowenstein, Michael W.
Jossey-Bass, 2001, Paperback, New

R 497.25
Debates in Marketing Orientation (Emerald Points)

Debates in Marketing Orientation (Emerald Points)

Bilgehan Bozkurt
Emerald Publishing Limited, 2019, Paperback, New

R 1,375.66
How to Find Best Clients on the Internet

How to Find Best Clients on the Internet

Martins Soares, Matheus
Independently Published, Paperback, New

R 317.90
Overthinking Don't Solve Your Problem: Manual of Positivity shift and Happiness effect, suitable for teens and adults

Overthinking Don't Solve Your Problem: Manual of Positivity shift and Happiness effect, suitable for teens and adults

Illustrations, Human
Independently Published, Paperback, New

R 486.87
Customer Service in the Hospitality Industry

Customer Service in the Hospitality Industry

Jimenez, Elizabeth
Independently Published, Paperback, New

R 523.82
The Insight Loop: Boosting Sales with Customer Insights

The Insight Loop: Boosting Sales with Customer Insights

George, Joel K.
Independently Published, Paperback, New

R 508.95
The Commonwealth of Self Interest: Business Success Through Customer Engagement

The Commonwealth of Self Interest: Business Success Through Customer Engagement

Greenberg, Paul ; Stewart, Roger ; Benioff, Marc
56 Group, LLC, 2019, Hardcover, New

R 578.54
Behind Bars

Behind Bars

Lyons, Terry W.
La Maison Publishing, Inc., Paperback, New

R 309.67
Digitalization for Value Creation: Corporate Culture for a Digital World

Digitalization for Value Creation: Corporate Culture for a Digital World

Weber, Andreas
Springer, Hardcover, New

R 1,089.52
Advances in National Brand and Private Label Marketing: Eighth International Conference, 2021

Advances in National Brand and Private Label Marketing: Eighth International Conference, 2021

Martínez-López, Francisco J. ; Gázquez-Abad, Juan Carlos
Springer, Paperback, New

R 2,573.17
Recommender System for Improving Customer Loyalty (Studies in big Data)

Recommender System for Improving Customer Loyalty (Studies in big Data)

Katarzyna Tarnowska; Zbigniew W. Ras; Lynn Daniel
Springer, 2019, 1 edition, Hardcover, New

R 1,725.37
Customer Engagement in Theory and Practice: A Marketing Management Perspective

Customer Engagement in Theory and Practice: A Marketing Management Perspective

Żyminkowska, Katarzyna
Palgrave Pivot, 2019, 1 edition, Hardcover, New

R 948.22
Rob Versus The Entitled: Defeating The Aggressive, Offended, and Easily Triggered With A Little Common Sense & A Lot Of Sarcasm.

Rob Versus The Entitled: Defeating The Aggressive, Offended, and Easily Triggered With A Little Common Sense & A Lot Of Sarcasm.

Anspach, Rob
Anspach Media, Paperback, New

R 378.95
Corporate Gifts: All You Need to Know

Corporate Gifts: All You Need to Know

Ekanem, Anthony
Notion Press, Paperback, New

R 348.34
Skilled Customer Service

Skilled Customer Service

Stacy, Jacobia
Independently Published, Paperback, New

R 365.35
Onboarding Matters: How Successful Companies Transform new Customers Into Loyal Champions

Onboarding Matters: How Successful Companies Transform new Customers Into Loyal Champions

Weber, Donna
Springboard in LLC, 2021, Hardcover, New

R 426.71
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