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portada At Your Service: English as a Second Language for Success in Customer Service
Type
Physical Book
Author
Publisher
Language
English
Pages
96
Format
Paperback
Dimensions
27.9x21.6x0.7 cm
Weight
0.32 kg.
ISBN13
9781665738828
Categories

At Your Service: English as a Second Language for Success in Customer Service

Kathleen Bradley Amidei (Author) · Archway Publishing · Paperback

At Your Service: English as a Second Language for Success in Customer Service - Amidei, Kathleen Bradley

New Book Imported to South Africa
Delivery: 23 Nov - 27 Nov Shipping: 5 to 6 business days.
R 680
R 680

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Synopsis "At Your Service: English as a Second Language for Success in Customer Service"

Words matter. The words and phrases you use with your customers make a lasting and memorable difference in the quality of your customer's experience. AT YOUR SERVICE-ENGLISH AS A SECOND LANGUAGE FOR CUSTOMER SERVICE elevates ESL from simply correct English to the highest levels of professional, gracious, and confident communication. Students positively engage, through role-playing and other activities, in practical, real world service situations. Kathleen Bradley Amidei shares her four decades of teaching, international business, and hotel management to successfully guide students to use the most effective language to give outstanding customer service to: engage and make a positive connection, resolve customer complaints, contribute to teamwork and training, give confident directions, serve wine, and take food orders. The book also focuses on the best procedures and methods to create these workplace essentials: Interviews and resumes Body Language Economics of the workplace Specific grammar points Brainstorming Traits of good managers and employees Many students have experienced a life-changing sense of accomplishment that has helped them with their careers and personal interactions.

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The book is written in English.

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The binding of this edition is Paperback.

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