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portada Building a Trusted Expert Culture: Six Pillars of crm Success
Type
Physical Book
Publisher
Author
Language
English
Pages
64
Format
Paperback
ISBN13
9780989291040

Building a Trusted Expert Culture: Six Pillars of crm Success

Gordon Hilleque; Carla R. Ewert; Jennifer Smith (Author) · Carla Ewert · Paperback

Building a Trusted Expert Culture: Six Pillars of crm Success - Gordon Hilleque; Carla R. Ewert; Jennifer Smith

New Book Imported to South Africa
Delivery: 21 Aug - 04 Sep Shipping: 16 to 20 business days.
R 361
R 361

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Synopsis "Building a Trusted Expert Culture: Six Pillars of crm Success"

With nearly twenty years experience in customer relationship management, Gordon Hilleque puts his expertise to work in Building a Trusted Expert Culture: Six Pillars of CRM Success. In it, he tackles one of the biggest challenges in the field--adoption. As a companion book to Trusted Expert Formation: Re-envisioning Your Approach to CRM, Building a Trusted Expert Culture is a comprehensive guide to successful CRM adoption. It debunks industry trends, gets down to what really inspires customer loyalty, and provides powerful solutions to issues that will derail implementation. Building a Trusted Expert Culture: Six Pillars of CRM Success explains how to develop effective team techniques and outlines essential pillars to support customer care transformation. It is an indispensable CRM resource.

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