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portada Capacity Management Practices and Customer Satisfaction
Type
Physical Book
Author
Publisher
Language
English
Pages
60
Format
Paperback
Dimensions
22.9x15.2x0.4 cm
Weight
0.10 kg.
ISBN13
9786205508565
Categories

Capacity Management Practices and Customer Satisfaction

Kenneth A. Sangalang (Author) · LAP Lambert Academic Publishing · Paperback

Capacity Management Practices and Customer Satisfaction - Sangalang, Kenneth A.

New Book Imported to South Africa
Delivery: 20 Oct - 28 Oct Shipping: 13 to 14 business days.
R 875
R 875

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Synopsis "Capacity Management Practices and Customer Satisfaction"

Firm s capacity management practices has a substantial influence on customer satisfaction especially across industries engaged in merchandising businesses. This study was conducted to measure the extent of capacity management practices considering workforce performance, tool capacity management and inventory management, additionally, the extent of customer satisfaction considering the factors customer compliments and customer expectations, with the used of survey results mean. The study also determined the relationship of capacity management practices and customer satisfaction of shopping centers in the province of Sultan Kudarat using Pearson correlation. Among the 24 respondents obtained, the study revealed that workforce performance, tool capacity management and inventory management are often observed in the shopping centers. At the same time, 1000 customers strongly agreed that their compliments and expectations based on their shopping experience are achieved by the shopping centers. Meanwhile, the Pearson correlation revealed that capacity management practices have low positive relationship with customer satisfaction.

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