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portada Conflict and Hostility in Hotels, Restaurants, and Bars
Type
Physical Book
Publisher
Author
Language
English
Pages
224
Format
Hardcover
ISBN13
9781032427324
Edition No.
1

Conflict and Hostility in Hotels, Restaurants, and Bars

Lashley Conrad (Author) · Routledge · Hardcover

Conflict and Hostility in Hotels, Restaurants, and Bars - Lashley Conrad

New Book Imported to South Africa
Delivery: 09 Jul - 03 Aug Shipping: 4 to 5 business days.
R 3,696
R 3,696

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Synopsis "Conflict and Hostility in Hotels, Restaurants, and Bars"

This book critically explores conflict and hostility in a range of hospitality settings and from a broad stakeholder perspective.The provision of accommodation, food, and drink in commercial settings has conflict at its core because the commercial transaction between hosts and guests can result in a clash of expectations between the server and served. These service encounters involve stakeholders other than immediate personnel and their clients; owners, managers, local communities, and regulatory and licensing authorities also have concerns about the hotels, restaurants and bars in their midst. The book recognises that these different stakeholders frequently have common interests but are also in conflict as their needs and goals compete with others. By reviewing these multi-agenda perspectives, the contributors offer new insights into topics such as conflict theory within the hospitality industry human trafficking, employee conflict, dysfunctional leadership, tall poppy syndrome, and the impacts of over-tourism on host communities.Written by leading international academics, this significant volume will be of interest to students, researcher and academics interested in critical hospitality studies, sociology and business, as well as anthropology and culture studies.

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