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portada Customer-Driven Process Improvement: A Practical Guide
Type
Physical Book
Author
Publisher
Language
English
Pages
406
Format
Paperback
Dimensions
22.9 x 15.2 x 2.3 cm
Weight
0.59 kg.
ISBN13
9781521287408
Categories

Customer-Driven Process Improvement: A Practical Guide

Sorin Dumitrascu (Author) · Independently Published · Paperback

Customer-Driven Process Improvement: A Practical Guide - Dumitrascu, Sorin

New Book Imported to South Africa
Delivery: 13 Aug - 21 Aug Shipping: 4 to 5 business days.
R 438
R 438

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Synopsis "Customer-Driven Process Improvement: A Practical Guide"

In the highly competitive consumer market, businesses face constant pressure to differentiate themselves from their competitors. Simply having an exemplary product or a highly efficient internal process may no longer be enough to succeed. Customer-driven process improvement has emerged as a powerful approach to meet the rising customer demands. In his book, Customer-Driven Process Improvement: A Practical Guide, author Sorin Dumitrascu explores the idea of putting the customer first in business process improvement. By translating their feedback into opportunities to enhance operations, companies can boost customer satisfaction and gain a competitive edge. Dumitrascu offers a six-stage framework for implementing customer-driven process improvement in any organization. Readers will learn how to identify customer needs, map current processes, measure their effectiveness, analyze problems, and identify improvement ideas and solutions. The guide also offers practical advice on implementing and sustaining these process improvements. Customer-Driven Process Improvement: A Practical Guide is a must-read for any business looking to stay ahead of the competition and meet the demands of their customers. The book offers a step-by-step guide for identifying customer needs and seamlessly integrating them into your processes. Through real-world examples and practical tips, Dumitrascu provides managers and executives with the tools they need to enhance customer satisfaction and drive success.

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