Name: Customer Experience Analytics: The Key to Real-Time, Adaptive Customer Relationships
SKU: 9177600
Price: 547.00 ZAR
Availability: InStock
Author: Sathi, Arvind
ISBN: 9781583473443

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portada Customer Experience Analytics: The Key to Real-Time, Adaptive Customer Relationships

Customer Experience Analytics: The Key to Real-Time, Adaptive Customer Relationships

Type

Physical Book

Author

Arvind Sathi

Publisher

MC Press

Language

English

Pages

160

Format

Paperback

Dimensions

23.6x15x1 cm

Weight

0.18 kg.

ISBN

1583473440

ISBN13

9781583473443

Synopsis "Customer Experience Analytics: The Key to Real-Time, Adaptive Customer Relationships"

Through a series of case studies from a variety of industries to show how customer experience analytics (CEA) is reshaping business, this book explores the technologies available to help businesses create a competitive advantage and real-time relationship with customers. This book provides a program based in business values that appeal to senior management and a solution architecture that utilizes the fast, intelligent, and productive capabilities of CEA. Exploring the internet's impact on consumer power, this book reflects on the sophistication of business markets in multisupplier management, electronic gateways, and customer and product data across the supply hierarchy.

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Customer Experience Analytics: The Key to Real-Time, Adaptive Customer Relationships - Sathi, Arvind

Synopsis "Customer Experience Analytics: The Key to Real-Time, Adaptive Customer Relationships"

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