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portada Customer Service Essentials: Lessons for Africa and Beyond (hc)
Type
Physical Book
Author
Publisher
Language
English
Pages
260
Format
Hardcover
Dimensions
23.4x15.6x1.6 cm
Weight
0.54 kg.
ISBN13
9781641136860
Categories

Customer Service Essentials: Lessons for Africa and Beyond (hc)

Ogechi Adeola (Author) · Robert E. Hinson (Author) · Kojo Oppong Nkrumah (Author) · Information Age Publishing · Hardcover

Customer Service Essentials: Lessons for Africa and Beyond (hc) - Hinson, Robert E. ; Adeola, Ogechi ; Nkrumah, Kojo Oppong

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Synopsis "Customer Service Essentials: Lessons for Africa and Beyond (hc)"

Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this evolving highly networked digital era. Policy makers, directors, managers and students will gain valuable and actionable insights on service management as they navigate the chapters.

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