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portada Impact of e-banking on operational performance
Type
Physical Book
Author
Publisher
Language
English
Pages
264
Format
Paperback
Dimensions
22.9 x 15.2 x 1.5 cm
Weight
0.39 kg.
ISBN13
9786200499387
Categories

Impact of e-banking on operational performance

Repalle Giddaiah (Author) · LAP Lambert Academic Publishing · Paperback

Impact of e-banking on operational performance - Giddaiah, Repalle

New Book Imported to South Africa
Delivery: 01 Sep - 09 Sep Shipping: 14 to 15 business days.
R 1,586
R 1,586

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Synopsis "Impact of e-banking on operational performance"

There are varieties of services offered by the banks through e-banking. The research study has identified with twenty six e-banking services, and classified into three different levels such as Basic, Premium and Super premium levels. The study also has identified six parameters designed to know the Customers Perception towards adoption of e-banking services and labelled as Perceived Ease of Use, Perceived Usefulness, Availability, Privacy and Security, Reliability and Accessibility. Whereas four parameters are designed to know the impact of e-banking on Operational Performance bank branches such as Workload of Employees, Core Banking Solutions, Personal Development & Relations, and Real Time Gross Settlement Systems. For DEA analysis Inputs as ATMs, Employees of the DMUs and outputs as Workload of Employees, Core Banking Solutions, Personal Development & Relations and Real time gross settlements.The present study used operational performance to indicate the efficiency of bank branches by using inputs and outputs.

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