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portada indispensable,how to become the company that your customers can´t live without
indispensable,how to become the company that your customers can´t live withoutindispensable,how to become the company that your customers can´t live withoutindispensable,how to become the company that your customers can´t live without
Type
Physical Book
Author
Publisher
Language
English
Pages
240
Format
Hardcover
Dimensions
23.1x15x2.3 cm
Weight
0.48 kg.
ISBN
0471703087
ISBN13
9780471703082
Categories

indispensable,how to become the company that your customers can´t live without

Joe Calloway (Author) · Wiley · Hardcover

indispensable,how to become the company that your customers can´t live without - Calloway, Joe

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Synopsis "indispensable,how to become the company that your customers can´t live without"

A five-step strategy for turning a commodity into a necessity When products and services become interchangeable, price becomes the ultimate determinant for consumers. Indispensable shows businesses how to break out of that cycle by using The Five Drivers-a strategy that takes companies to the next level of performance. Renowned business consultant Joe Calloway looks at how real companies have made their product or service "mission critical," and satisfied customers in the process. Indispensable goes straight to the heart of the issue and reveals how successful companies-of any size, in virtually any manufacturing, selling, or service endeavor-achieve market leadership through The Five Drivers of fierce customer loyalty. Indispensable shows readers how to: * Create and sustain momentum: overcome organizational inertia and keep moving forward * Develop habitual dependability: make consistency of performance a defining characteristic * Connect continuously * See the Big Picture Outcome: create compelling customer experiences * Engage, Enchant, Enthrall: make magic in the marketplace With interviews, detailed case studies, and dozens of real-world, effective customer service ideas and initiatives, Indispensable is just what today's forward-thinking businesses need.

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The binding of this edition is Hardcover.

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