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portada Managing Stress and Conflict in Libraries
Managing Stress and Conflict in LibrariesManaging Stress and Conflict in LibrariesManaging Stress and Conflict in LibrariesManaging Stress and Conflict in Libraries
Type
Physical Book
Author
Publisher
Language
English
Pages
160
Format
Paperback
Dimensions
23.1x15.5x1 cm
Weight
0.25 kg.
ISBN
9781856046138
ISBN13
9781856046138
Categories

Managing Stress and Conflict in Libraries

Sheila Pantry (Author) · Facet Publishing · Paperback

Managing Stress and Conflict in Libraries - Pantry, Sheila

New Book Imported to South Africa
Delivery: 12 Oct - 20 Oct Shipping: 5 to 6 business days.
R 1,833
R 1,833

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Synopsis "Managing Stress and Conflict in Libraries"

Tackling conflict and stress effectively is a legal responsibility for management, and can result in significant benefits for the organization in terms of recruitment and retention, employee commitment, performance and productivity, customer satisfaction, organizational image and reputation, and potential litigation. This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures leading to conflict resolution, enabling both the employee and the manager to decide whether or not there is a case for making a risk assessment that may lead to formal mediation. The chapters cover: current health and safety concerns risk assessment procedure the business case taking action to solve interpersonal conflict communication skills and training support to be expected from the organization. Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. Readership: This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people.

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