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portada Managing the Professional Service Firm
Type
Physical Book
Author
Publisher
Year
1997
Language
English
Pages
368
Format
Paperback
Dimensions
23.5 x 15.6 x 2.4 cm
Weight
0.43
ISBN
0684834316
ISBN13
9780684834313
Categories

Managing the Professional Service Firm

David H. Maister (Author) · Free Press · Paperback

Managing the Professional Service Firm - Maister, David H.

New Book Imported to South Africa
Delivery: 28 Aug - 11 Sep Shipping: 15 to 19 business days.
R 506
R 506

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Synopsis "Managing the Professional Service Firm"

International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognizing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners."

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