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portada Public Service Operations Management: A Research Handbook
Type
Physical Book
Publisher
Author
Language
English
Pages
480
Format
Hardcover
ISBN13
9781138813694
Edition No.
1

Public Service Operations Management: A Research Handbook

Radnor Zoe J.,Bateman Nicola,Esain Ann (Author) · Routledge · Hardcover

Public Service Operations Management: A Research Handbook - Radnor Zoe J.,Bateman Nicola,Esain Ann

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Synopsis "Public Service Operations Management: A Research Handbook"

How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions. Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma. This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.

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