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portada Public Transport and Its Users: The Passenger's Perspective in Planning and Customer Care
Type
Physical Book
Author
Illustrated by
Publisher
Language
English
Pages
330
Format
Paperback
ISBN13
9781138273580
Edition No.
1
Categories

Public Transport and Its Users: The Passenger's Perspective in Planning and Customer Care

Hans-Liudger Dienel (Author) · Martin Schiefelbusch (Illustrated by) · Routledge · Paperback

Public Transport and Its Users: The Passenger's Perspective in Planning and Customer Care - Dienel, Hans-Liudger ; Schiefelbusch, Martin

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Synopsis "Public Transport and Its Users: The Passenger's Perspective in Planning and Customer Care"

Public transport is essential to the quality of life of its passengers, both as a means to move around but also to achieve a sustainable environment. However, the passenger's position as a customer is weakened by the dominance of monopolies, regulation and political influence in our public transport systems. This book is one of the first to examine strategies for the representation of user interests in public transport from a variety of perspectives. The authors review approaches to integrating the passengers' views in the planning process and to protecting their interests in operations and customer care across a range of European countries, including Austria, Czech Republic, France, Germany, Italy, the Netherlands, Sweden, Switzerland, the UK and EU policies. The book presents the conclusions of this research and examples of good practice. In this respect it will provide useful guidance for policy makers, stakeholder organizations and planners, as well as transport researchers.

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