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portada Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality
Type
Physical Book
Publisher
Author
Year
2019
Language
English
Pages
296
Format
Hardcover
ISBN13
9781787566880
Categories

Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality

Stanislav Ivanov (Author) · Emerald Publishing Limited · Hardcover

Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality - Stanislav Ivanov

New Book Imported to South Africa
Delivery: 20 Aug - 28 Aug Shipping: 4 to 5 business days.
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Synopsis "Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality "

Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries. <div></div><div>Divided into two sections, the book first concentrates on the theoretical aspects surrounding the use of RAISA in travel, tourism and hospitality. Themes explored include:economic fundamentalscustomer attitudeschatbot adoptionservice quality</div><div>Following on from this, the second section concentrates on current and future use of RAISA technologies in specific subsectors of the tourism economy: hotels, restaurants, travel agencies, museums, and events. </div><div></div><div>With an international scope of authorship and focus, the book is a useful reference source for scholars, students, and general readers interested in robotics, artificial intelligence, and automation technologies. Alongside this, the business insights and case studies examined in the book offer practitioners guidance on how these technologies can and will be incorporated into organizations, particularly those in the travel and tourism industry.</div>

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