Name: the 60-minute active training series: how to resolve conflict effectively, leader ` s guide
SKU: 10772727
Price: 594.00 ZAR
Availability: InStock
Author: melvin l. silberman, freda hansburg

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portada the 60-minute active training series: how to resolve conflict effectively, leader ` s guide

the 60-minute active training series: how to resolve conflict effectively, leader ` s guide

Type

Physical Book

Publisher

pfeiffer

Author

melvin l. silberman, freda hansburg

Pages

32.00

ISBN

0787973513

ISBN13

9780787973513

Synopsis "the 60-minute active training series: how to resolve conflict effectively, leader ` s guide"

too often, people seek victory rather than agreement. resolving conflict successfully means taking a different approach where both parties benefit--the so called win-win. this one-hour program guides people the concept of win-win and guides them through the process of reaching agreement. learn to: get tension right out on the table figure out what ` s bothering the other person communicate the real, underlying concerns build commitment. this 60 minute active training program comprises a facilitator guide and participant workbook, which can be ordered in any quantity. no other materials are needed. the one-hour format is particularly useful when the learning need is immediate, training time is short, or where there are limited opportunities to take time out of the working day for training. for the occasional trainer or team leader, 60-minute titles are ideal for on-the-job group training or lunch and learn sessions.