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portada The Art and Science of Delivering Superior Customer Service
Type
Physical Book
Author
Publisher
Language
English
Pages
118
Format
Paperback
Dimensions
22.9x15.2x0.7 cm
Weight
0.18 kg.
ISBN13
9781542690775
Categories

The Art and Science of Delivering Superior Customer Service

Charles McIntyre (Author) · Harold Glaser (Author) · Createspace · Paperback

The Art and Science of Delivering Superior Customer Service - Glaser, Harold ; McIntyre, Charles

New Book Imported to South Africa
Delivery: 22 Oct - 04 Nov Shipping: 17 to 21 business days.
R 426
R 426

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Synopsis "The Art and Science of Delivering Superior Customer Service"

The Art and Science of Delivering Superior Customer Service is the third volume of a series focused on sales and marketing for technical services firms. Of all the techniques available to help your firm increase sales, we are convinced that superior customer service is the single most important topic for succeeding. Few books have been written specifically for technical services, though the sector employs millions of people in engineering, architecture, applied science, information technology, management consulting, and niches within law and finance. Charles McIntyre and Harold Glaser have been working in the technical sector for decades and bring a specific focus on the direct link between customer service and winning more work. We cover the complex nature of satisfying your customers, and offer useful tools on topics including creating a customer-focused culture, determining customer expectations, the components of service, the evolution of service over time, common pitfalls, and obtaining feedback and adjusting your customer service approach. Companies that combine great technology with superior client service have unique differentiators that will reward them with high margins and repeat business from loyal customers.

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