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portada The Importance of Quality Control When the Product is a Service
Type
Physical Book
Author
Publisher
Language
English
Pages
52
Format
Paperback
Dimensions
22.9x15.2x0.3 cm
Weight
0.09 kg.
ISBN13
9786207245437
Categories

The Importance of Quality Control When the Product is a Service

Domingos Diletieri Carvalho (Author) · Our Knowledge Publishing · Paperback

The Importance of Quality Control When the Product is a Service - Carvalho, Domingos Diletieri

New Book Imported to South Africa
Delivery: 20 Nov - 30 Nov Shipping: 14 to 15 business days.
R 724
R 724

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Synopsis "The Importance of Quality Control When the Product is a Service"

This work shows the importance of quality control with organisational processes, focusing on the shop floor of the service-producing organisation. The importance of maintaining standardised and organised processes to keep costs low and measurable, providing valuable information for customising contracts with clients and statistical control of activities that make it possible to extract management information. Taking care of our internal customers' products/services so that they take care of our external customers (the company's customers). Showing the importance of each employee and their activity for the organisation. It was based on the studies of great thinkers that industry was able to reach the level of quality established today and that consequently raised the quality of the services provided by its suppliers. Concern about how to do things, not just what to do!

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