Tracked shipping to South Africa with premium packaging for just R199 

Ship to
South Africa
0

My Account

  • argentina
  • chile
  • colombia
  • españa
  • méxico
  • perú
  • estados unidos
  • internacional

menu

Select your country

Americas

Europe

Rest of the world

portada the six principles of service excellence
Type
Physical Book
Author
Publisher
Year
2005
Language
English
Pages
156
Format
Hardcover
Dimensions
22.9 x 15.2 x 1.3 cm
Weight
0.39 kg.
ISBN
1420856316
ISBN13
9781420856316
Categories

the six principles of service excellence

Theo Gilbert-Jamison (Author) · Authorhouse · Hardcover

the six principles of service excellence - Gilbert-Jamison, Theo

New Book Imported to South Africa
Delivery: 03 Aug - 11 Aug Shipping: 4 to 5 business days.
R 484
R 484

Choose the list to add your product or create one New List

Go to My Wishlists
Calculate shipping cost

Synopsis "the six principles of service excellence"

In reading this book, you will find that The Six Principles of Service Excellence IS: - A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence. - More than a theory or concept. It is a process that is effectively used in many healthcare, financial, legal, hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders. You will further come to realize that The Six Principles of Service Excellence IS NOT: - A quick-fix. It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day. - For everyone, nor every organization. Without 100% commitment and involvement from senior leadership, it will not thrive. - A superficial, Pep Rally. It is about making sound decisions and implementing interventions that will create lasting results.

Customers reviews

More customer reviews
  • 0% (0)
  • 0% (0)
  • 0% (0)
  • 0% (0)
  • 0% (0)

Frequently Asked Questions about the Book

Is the book original?

All books in our catalog are Original.

In what language is the book written?

The book is written in English.

What is the format of this book?

The binding of this edition is Hardcover.

Questions and Answers about the Book

Do you have a question about the book? Login to be able to add your own question.

Opinions about Bookdelivery

More customer reviews