Name: Why Service Matters: A Collection of Essays That Will Change How You Think About Service
SKU: 60139708
Price: 728.00 ZAR
Availability: InStock
Author: Pupo, Raul
ISBN: 9781795734783

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portada Why Service Matters: A Collection of Essays That Will Change How You Think About Service

Why Service Matters: A Collection of Essays That Will Change How You Think About Service

Type

Physical Book

Author

Raul Pupo

Publisher

Independently Published

Language

English

Pages

348

Format

Paperback

Dimensions

22.9x15.2x1.8 cm

Weight

0.47 kg.

ISBN13

9781795734783

Synopsis "Why Service Matters: A Collection of Essays That Will Change How You Think About Service"

Why Service Matters is timely as customer satisfaction ratings continue an inexorable downward slide with no apparent end in sight. Enterprise initiatives hatched in the ivory tower - in the absence of input from the front line or from the customer base - have failed to keep the enterprise from flailing at serving the customer. Further, nostrums such as off-shore outsourcing and automation have proved to be nothing more than public relations maneuvers with no consequential positive impact on service.

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Why Service Matters: A Collection of Essays That Will Change How You Think About Service - Pupo, Raul

Synopsis "Why Service Matters: A Collection of Essays That Will Change How You Think About Service"

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