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portada 21st Century Business: Customer Service, Student Edition
21st Century Business: Customer Service, Student Edition21st Century Business: Customer Service, Student Edition21st Century Business: Customer Service, Student Edition
Type
Physical Book
Author
Publisher
Language
English
Pages
192
Format
Paperback
Dimensions
26.9x21.3x1 cm
Weight
0.36 kg.
ISBN
9780538740289
ISBN13
9780538740289
Edition No.
0002
Categories

21st Century Business: Customer Service, Student Edition

Career Solutions Training Group (Author) · Cengage Learning · Paperback

21st Century Business: Customer Service, Student Edition - Career Solutions Training Group

New Book Imported to South Africa
Delivery: 02 Oct - 12 Oct Shipping: 3 to 4 business days.
R 1,116
R 1,116

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Synopsis "21st Century Business: Customer Service, Student Edition"

The 21ST CENTURY BUSINESS SERIES is an innovative instructional program providing instructors with the greatest flexibility to deliver business content using a modular format. Instructors can create their own business courses by combining several Learner Guides in the Series to form one-semester or two-semester courses. The individual Learner Guides can also be used as enhancements to more traditional business courses or to tailor new courses to meet emerging needs. The design and content of each Learner Guide in the 21ST CENTURY BUSINESS SERIES is engaging yet easy for students to use. The content focuses on providing opportunities for applying 21st skills while enabling innovative learning methods that integrate the use of supportive technology and creative problem solving approaches in today's business world. The CUSTOMER SERVICE LEARNER GUIDE includes information on customer service skills needed to succeed such as problem solving, time management, listening, and stress management. Also incorporated into the Learner Guide is the importance of being able to communicate using new technology and how it affects the role of customer service.

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The binding of this edition is Paperback.

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