Name: handling difficult people: what to do when people try to push your buttons
SKU: 15556560
Price: 256.00 ZAR
Availability: InStock
Author: Townsend, John
ISBN: 9781404175679

portada handling difficult people: what to do when people try to push your buttons

handling difficult people: what to do when people try to push your buttons

Type

Physical Book

Author

John Townsend

Publisher

Thomas Nelson

Language

English

Format

Paperback

Dimensions

19.8x12.7x1 cm

Weight

0.14 kg.

ISBN

1404175679

ISBN13

9781404175679

Synopsis "handling difficult people: what to do when people try to push your buttons"

Let's face it, hard as we try, none of us can avoid contact with difficult people. Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy. Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes "button pushers" act the way they do-and why they want to elicit a negative emotional and even behavioral response from us. He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work! He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with "crazy-makers" on a brand new level.

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handling difficult people: what to do when people try to push your buttons - Townsend, John

Synopsis "handling difficult people: what to do when people try to push your buttons"

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